All images & photographs on this website cannot be copied, reproduced or edited in any form without prior approval from www.mocka.com.au

The replica products shown on our website are not manufactured or approved by, or affiliated with, the original designers or manufacturers, Anna Castelli Ferrieri, Charles or Ray Eames, Tolix, Xavier Pauchard or Eero Aarnio

Currency – All prices are in Australian Dollars (AUD) and include GST.

Please be aware that our products require assembly as they are sent flatpacked.

Delivery – All products are dispatched via Couriers Please. Orders received before 11am will be dispatched same day. Delivery times will vary across the country.  Standard times for metropolitan areas are up to four days, with outer areas – eg WA -  being up to 10-14 days.
All deliveries do not require a signature on delivery so please ensure you advise us of a delivery address where someone will be available to accept the package during working hours (we strongly recommend a business address).  Goods addressed to a home address will be left at the premises if no one is home – so please ensure the delivery address is safe and secure should the goods be left.  At the checkout, you can advise us of a secure location where your order can be left – eg ‘at back door’, ‘down side of house by shed’ etc.  We cannot accept any responsibility for packages left at an address, which are then removed/lost/stolen.

Backorders – Our products are popular and they often fly out the door very fast.  When we know we have products arriving in the not-too-distant future, we like to let you know and give you the opportunity to pre-order/backorder that product so that you do not miss out when the product arrives.   When product that has been pre-ordered arrives, we always aim to dispatch it to you on the same day.  While we put estimated delivery dates for arrival of pre-ordered products on our website, unfortunately these dates can change as delays can occur that are out of our hands (such as storms while at sea or even a hold up by AQIS/Customs).  Sometimes products arrive earlier, and occasionally they arrive later than our original estimated date.  We apologise for any inconvenience that this may cause, but if you are ordering by backorder please do not rely on it being there by a specific date – we don’t like kids being disappointed on their birthdays!  If you have multiple products one your order, with some backordered products – please advise if you require instock items to be dispatched immediately.

Photographs – Great care has been taken to ensure true accuracy of all colours shown are correct, however it should be noted that colours can vary from computer to computer.   We can guarantee 100% that the products shown in the images are the true and actual products.

Payment – We accept payment by Credit Card (Visa/Mastercard only), Paypal or direct credit to our bank account.

Warranty – We offer a one year guarantee on all our products.  This guarantee covers all manufacturer defects only.  This guarantee does not cover damage caused while the products are in normal everyday use.  The benefits under our warranty are in addition to other rights and remedies under a law in relation to the products.  In particular, our products come with guarantees that cannot be excluded under the Australian Consumer Law.  You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.  You are also entitled to have the products repaired or replaced if the products fail to be of acceptable quality and the failure does not amount to a major failure.

Returns – 100% no questions asked money back guarantee – within 10 days of purchase.  Please see our returns policy below.

We want you to always be happy with your purchase, therefore if you change your mind about an item purchased or it is damaged or defective simply return it for a replacement, refund or exchange.  All returns must be in their original un-used condition including all protective packaging and returned within 10 days of you having received the goods.

If upon delivery your item is damaged or defective please let us know.  We will arrange for a replacement to be sent to you.  However if you simply change your mind or are not happy with your purchase, we require you to cover freight costs to return back to us.  Once received back we will refund in full the purchase price of the goods.

Sales – Like many businesses, we have sales or specials on some or all of our products from time to time.   If you have purchased a product from us at full price and we later have that same product on sale or special, we cannot give you a discount for your purchase.  The sale price or discount is only available for those products purchased during the period of the sale or special.

Privacy Policy- Mocka Products Pty Ltd is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter (if applicable) and to personalise your shopping experience with us; that’s all. Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its “IP address,” and is sent automatically each time you access any Internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous. We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

Security Policy – When purchasing from Mocka Products Pty Ltd your credit card details are processed by Direct Payment solutions on a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact us at sales@mocka.com.au