Mocka Covid-19 Updates



8 April 2020



 To our Mocka community, 

We are fully operational and processing your orders as fast as we can. We hope you and your families are doing okay during this period of uncertainty and challenge. Our thoughts are with all of you.  We will get through this if we pull together and adhere to Government directives designed to keep us all safe. 

Please see below for our latest COVID-19 updates. 



Tick CONTACTLESS DELIVERY

All of our courier partners are now providing contactless deliveries wherever possible.



Tick DELIVERY UPDATES

We are open for business and dispatching all orders as quickly as possible. Due to our couriers implementing social distancing measures, please allow 1 – 4 additional days for your order to arrive, over and above our expected delivery timeframes to your area.



Tick NOT RECEIVING EMAILS?

If you have not received your order confirmation email or your order tracking email, please be sure to check your Spam and Junk folders. Please add ‘mocka.com.au’ to your email whitelist to help prevent this happening in future.



Tick OUT OF STOCK ITEMS

Please be aware that we are experiencing high demand at present, and more products than usual may be out of stock. We are restocking as quickly as possible, please sign up for the 'Email Me When Back In Stock' notifications on the products that you want (you can do so on the website product page). This will ensure that you are the first to be notified when the product returns.



Tick CUSTOMER SERVICE

Our Customer Service team are working from home and will be available to help you out with any questions you have. We apologise if you can hear our kids in the background of phone calls! We will also keep in touch with you via Facebook and Instagram to ensure you have the latest updates!




Thank you for your support.  We love our community and we wish you and your families and friends the very best for the weeks ahead.  Mocka has always been a brand built on family values and these matter more than anything right now.
 
Stay safe.