16 September 2021
To our Mocka community,
We are fully operational and processing your orders as fast as we can in our Brisbane facility. We are complying with all requirements as per the Queensland state guidelines, and will continue to do so as we all get through these uncertain times together. We hope you and your families are doing okay during this period of uncertainty and challenge!
Please see below for our latest COVID-19 updates.
All of our courier partners are now providing contactless deliveries wherever possible.
We are open for business and dispatching all orders as quickly as possible. Due to our couriers implementing social distancing measures, please allow 1 – 4 additional days for your order to arrive, over and above our expected delivery timeframes to your area.
NOT RECEIVING EMAILS?
If you have not received your order confirmation email or your order tracking email, please be sure to check your Spam and Junk folders. Please add ‘mocka.com.au’ to your email whitelist to help prevent this happening in future.
OUT OF STOCK ITEMS
Please be aware that we are experiencing high demand at present, and more products than usual may be out of stock. We are restocking as quickly as possible, please sign up for the 'Email Me When Back In Stock' notifications on the products that you want (you can do so on the website product page). This will ensure that you are the first to be notified when the product returns.