Covid-19 Updates

16 September 2021

To our Mocka community,

We are fully operational and processing your orders as fast as we can in our Brisbane facility. We are complying with all requirements as per the Queensland state guidelines, and will continue to do so as we all get through these uncertain times together. We hope you and your families are doing okay during this period of uncertainty and challenge!

Please see below for our latest COVID-19 updates.




All of our courier partners are now providing contactless deliveries wherever possible.




We are open for business and dispatching all orders as quickly as possible. Due to our couriers implementing social distancing measures, please allow 1 – 4 additional days for your order to arrive, over and above our expected delivery timeframes to your area.




If you have not received your order confirmation email or your order tracking email, please be sure to check your Spam and Junk folders. Please add ‘’ to your email whitelist to help prevent this happening in future.




Please be aware that we are experiencing high demand at present, and more products than usual may be out of stock. We are restocking as quickly as possible, please sign up for the 'Email Me When Back In Stock' notifications on the products that you want (you can do so on the website product page). This will ensure that you are the first to be notified when the product returns.




Our Customer Service team are working from home and will be available to help you out with any questions you have. We apologise if you can hear our kids in the background of phone calls! We will also keep in touch with you via Facebook and Instagram to ensure you have the latest updates!
Thank you for your support. We love our community and we wish you and your families and friends the very best for the weeks ahead. Mocka has always been a brand built on family values and these matter more than anything right now.
Stay safe.

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