The customer service was good, website had lots to choose from and great payment options. But I was fairly disappointed with the 6 drawer nava unit for a few reasons. It took hours to put together, there were SO many pieces/screws/bolts etc that could have come together already in the boxes. I wasn’t expecting to have to put together so many different pieces, the instructions weren’t always clear in the drawings so I had to guess, which often resulted in mistakes and having to take things apart to redo some steps. The finished product does look really nice and I’m happy with it aesthetically, but half of the push-in drawers don’t work so it’s a bit unpractical. If you’re really experienced with putting furniture together it might not be an issue for you, but my partner and I struggled with this one quite a bit! Otherwise though it looks nice and does the job, just expected it would be slightly better quality for the price and considering you’re building every part yourself.