30 days returns
Mocka's Neo Rack - White Tips will keep your home stylishly organised. From the entranceway to kids bedrooms and even the bathroom, this contemporary wooden rack is a necessity in any home. The smooth wooden base with red tip hooks provide you with nine hanging prongs to keep your jackets, hats, bags and umbrellas organised. Although practical in design the Neo Rack is a stylish decor piece that makes a statement on its own. Keep your family and home organised with Mocka's Neo Rack.
30 day returns
We get it, sometimes you change your mind about a purchase. That’s why we have a Change of Mind Return Policy in addition to your rights under the Australian Consumer Law (including any rights in respect of faulty items). You may return most unused and unopened items within 30 days of receiving them (either for an exchange or a full refund of the price you paid for the item), provided you comply with the conditions listed below. Please note that original shipping fees for change of mind returns are not refunded.
- All returns must be unused and in their original condition (including all original protective packaging). Packaging must be unopened.
- Shipping costs to return the product/s are at your own expense.
- 'Clearance' or 'Seconds' items cannot be returned.
- For hygiene reasons we do not exchange or refund Quilts/Duvets, Sheets, Pillows, Mattress Protectors, Pet Beds or Mattresses for change of mind.
These conditions apply only to Change of Mind returns and do not apply to items that are returned because they are faulty. If you have a faulty item to return, please click here
Mocka is not required to accept Change of Mind Returns on items outside the specified return window or items that do not comply with this Change of Mind Returns Policy.
Important reminder that this Change of Mind Return Policy is in addition to, and does not affect, your rights under the Australian Consumer Law including any rights you may have in respect of faulty items.
What does Pre-order mean?
When a product is marked as a 'Pre-Order', this means that the product is not available for delivery right now, but you can pre-order it so that you receive it as soon as it is available.
We will clearly communicate the estimated dispatch date to you, so you can make an informed decision whether or not you want to pre-order.
You can purchase both in-stock and pre-order items in the same order, and we will send you your in-stock items straight away, with your pre-order items arriving at a later date once they arrive.
If you have any other questions, please reach out to us via our Contact form!
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