What payments methods are accepted by Mocka?
We accept a variety of payment methods for your convenience. Take a look at the list below:
- Mocka Gift Voucher
- Credit Card (only Visa/Mastercard, no pre-paid cards)
- Afterpay (some limits apply)
- Zipmoney, Laybuy, or Klarna
- Bank Transfer
Can I use multiple payment methods for one order?
Unfortunately, it’s not possible to split the payment across multiple payment methods. Except when using a Gift Voucher, then you can add one other payment method in addition to the Gift Voucher.
How can I be certain I’ve made my purchase correctly?
You will always receive a confirmation email if your purchase has been successful. If you don’t see this email in your inbox, be sure to check your Spam or Promotions folders. If you still cannot find the order confirmation email, please contact us so that we can check that there aren’t any errors with your email address or order. The email address and contact number given when making the purchase is what will be used for all ongoing correspondence, so if there are any errors - the sooner you let us know the better.
How can I use a discount code with my order?
Who doesn’t love a discount code? Here are some tips to make sure you use the discount code properly to take full benefit of it:
- Remember only one discount code can be used per order.
- Enter the discount code in the box labelled 'Gift vouchers and promo codes' at the time of checkout.
- It’s very important that you use the discount code at the time of purchase, we cannot honour a refund after the purchase has been made. If you are having issues with the discount code, please contact us
- Discount codes must be valid. A discount code might be invalid if it has expired or has already been used.
- If our website is not processing your discount after a valid discount code has been entered, or it is not being accepted when you click Apply Code, then please contact us
- Discount codes cannot be used for products that are on sale, have already been discounted, package deals, pre-order items or in conjunction with any other promotion. They also cannot be used to buy gift vouchers.
Can I purchase or redeem a gift voucher?
Absolutely! You can purchase a gift voucher online here. All Mocka gift vouchers are sent via email so please make sure you give us the full and correct email address, as we don’t post physical vouchers.
If you would like to use your gift voucher, simply enter the voucher code at checkout. You are welcome to use more than one gift voucher per purchase. If you have any difficulty purchasing or redeeming a gift voucher, please contact us
Orders and Product Information
What happens if a product I want is out of stock?
Our products are very popular and sometimes they fly off the shelves before you had a chance to add to cart. But don’t worry, often you still have a chance.
If a product is shown as out of stock on the website, you can add your details on the product page in “email me when back in stock”. You will then be one of the lucky first to know once it is available again. We aim to restock all items as soon as possible, but at times there are delays so please contact us if you have any questions.
If we have confirmation on our side of when the product will be available again, we will add the date on the product page on our website. Bear in mind, that some items will not be restocked, including all items that have been moved to clearance.
Please note that we only advertise pre-orders on the specific product page and don’t accept them otherwise.
Will I receive the same product that I see in the photo?
We’ve taken great care to ensure true accuracy of all product colours shown on our website. In some cases, the possibility of variations will be listed in the product specifications. We always only photograph the genuine item that you will receive.
However please note it’s possible for, colours, shades, and wood grains to appear different on your computer or phone depending on your personal colour settings. There are additional factors to consider as well, such as colours and tones reflecting differently depending on the lighting in the studio and in your home. We show different photos so that you can see how this could be possible.
Will I have to assemble my product when it arrives?
Yes, most of our products require self-assembly as they are shipped flat-packed. You will receive clear and simple instructions both in the actual box and online on the product information page (if you need a digital version). If you decide to hire a third party to complete your assembly, please note these charges are at your own expense.
Can I swap items in a Package?
Unfortunately, it is not possible for products to be swapped or replaced to make up a Package. We may have options within certain packages (i.e., choosing a colour from a selection) but this will be clearly communicated on the Package page.
What are Pre-order products?
Due to popularity of our products, we will sometimes make certain products available for Pre-order. When this happens, the product will be clearly marked as a 'Pre-order' item on the website. If you have signed up for the waiting list on the product page, then you’ll get an email from us once your product becomes available for Pre-order. If you order a Pre-order product that is part of a Package, or place an order for multiple items that include a pre-ordered product we will send you the in-stock items straight away, and then send your pre-ordered product when it arrives.
How long will it take my Pre-order to arrive?
When we put a product on Pre-order, we will always provide an estimated time of arrival. But please note that while we make sure to provide the most accurate information we have available, due to the nature of the supply chain, sometimes arrival dates can change. We will email you when your pre-ordered product is dispatched. So don’t worry we haven’t forgotten about you!