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30 days returns
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30 day returns
We get it, sometimes you change your mind about a purchase. That’s why we have a Change of Mind Return Policy in addition to your rights under the Australian Consumer Law (including any rights in respect of faulty items). You may return most unused and unopened items within 30 days of receiving them (either for an exchange or a full refund of the price you paid for the item), provided you comply with the conditions listed below. Please note that original shipping fees for change of mind returns are not refunded.
- All returns must be unused and in their original condition (including all original protective packaging). Packaging must be unopened.
- Shipping costs to return the product/s are at your own expense.
- 'Clearance' or 'Seconds' items cannot be returned.
- For hygiene reasons we do not exchange or refund Quilts/Duvets, Sheets, Pillows, Mattress Protectors, Pet Beds or Mattresses for change of mind.
These conditions apply only to Change of Mind returns and do not apply to items that are returned because they are faulty. If you have a faulty item to return, please click here
Mocka is not required to accept Change of Mind Returns on items outside the specified return window or items that do not comply with this Change of Mind Returns Policy.
Important reminder that this Change of Mind Return Policy is in addition to, and does not affect, your rights under the Australian Consumer Law including any rights you may have in respect of faulty items.
What to Expect When You’re Pre-Ordering
When you see Pre-Order, it means the product isn’t quite here yet — but you can secure yours in advance, so it ships as soon as it lands!
Here’s how it works:
You can buy in-stock and pre-order items together.
In-stock items ship within 3 business days.
Pre-order items ship later, once they’ve arrived – the estimated dispatch date is listed on the product page.
If you’ve ordered a bundle, package or set, items might ship separately depending on availability.
Just keep in mind: Pre-order dates are estimates and may shift slightly due to unforeseen delays or early stock arrivals, sometimes earlier, sometimes later.
For any further questions, we're here to help — you can reach out via our Contact Form, Live Chat, or give us a call.
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Zip Pay. Minimum monthly repayments are required. A monthly account fee of $9.95 applies and is subject to change. Pay your closing balance in full by the due date each month and we'll waive the fee. Available to approved applicants only and subject to completion of satisfactory credit assessment. Other charges may be payable. Fees and charges subject to change. T&Cs apply. Credit provided by ZipMoney Payments Pty Ltd (ABN 58 164 440 993), Australian Credit Licence Number 441878.
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Klarna is registered as a proprietary company under the Corporations Act 2001 in New South Wales with registration number ACN 635 912 579
