Returns

Can I return my product?

Yes! Mocka offers all customers a 100% no questions asked money back guarantee (subject to the terms below).

We want you to be 100% happy with your purchase. If you change your mind about an item purchased or simply wish to return it, you are welcome to do so for a full refund (less shipping costs).  The only conditions applying to returns are as follows:

  1. All returns must be unused and in their original condition (including all original protective packaging).
  2. You must complete your return within 30 days of the date of your order and you are responsible for arranging the return and all related costs.
  3. The only products that cannot be returned are items marked 'Clearance'
  4. The original shipping costs to you are not refunded.

If you return an item without its original packaging, we reserve the right to deduct $20 per item from the amount to be refunded.

How do I return a product?

If you wish to return a product, please contact us at hello@mocka.com.au and ask for a Returns Form. Please attach the completed Returns Form to the outside of each item being returned. If you cannot print the Returns Form, please attach a note to the outside of the item, including details of the customer name, email address, delivery address, telephone number and order number.

Send all items being returned to the delivery address stated on the Returns Form. Keep a record of your return shipment until you have received your replacement, credit or refund.

All products being returned must be in perfect condition and in their original packaging.

How long do I have to return a product?

All returns must be received by us within 30 days of the date of your order.

Do I have to pay anything to return my products?

You are required to pay the cost of returning the item(s) to us (including all postal or courier charges).

If the item(s) returned is not in its original packaging, then if we decide to accept the return, we may deduct $20 per item from the amount to be refunded.

When will I receive my replacement item/credit/refund?

We will endeavour to process your returned product as soon as we can once it is received at our warehouse. Once the return has been approved (the items must be in perfect condition and in their original packaging) you will receive an email advising how your return is being processed.

PLEASE NOTE: Mocka reserves the right to reject returns outside the 30 day return period, or items which are returned that are not in their original condition and/or packaging.