Where can I receive my order?
We can send your items to most physical addresses within mainland Australia (including Tasmania). Unfortunately we are unable to ship to these postcodes 0803, 0822, 0830-899, 2105, 2898, 2899, 3465, 3880, 3921, 4025, 4183, 4184, 4470, 4486, 4801, 4803, 4819, 4825-4831, 4873-4876, 4892, 4895, 5222, 5223, 5641, 5671, 5723, 5724, 6161, 6290, 6430-6432, 6442, 6450, 6479, 6525, 6530, 6531, 6535, 6701, 6712-6714, 6720-6722, 6725 - 6728, 6733, 6743, 6751, 6753 - 6765, 6798, 7151, 7256, 7467 or any islands (eg – Thursday Island, Rottnest Island, Lord Howe Island etc). Please note - there are some rural areas that our courier contractors cannot deliver to. In this case, your goods will be delivered to the nearest town for you to collect.
If delivery is to an apartment complex, please note - delivery is to the ground floor only. Couriers will not deliver goods up lifts or stairs due to Health and Safety reasons.
All deliveries do not require a signature on delivery, please ensure you select the most suitable option from the 'Additional Delivery Instructions' provided on the checkout page when completing your order. We cannot accept any responsibility for packages instructed to be left at an address, which are then removed/lost/stolen/damaged. Please be aware the couriers will not call prior to delivery.
Please note we are unable to deliver to a Post Office Box, Parcel Locker, Parcel Collect or Private Mail Bag.
How long will my order take to arrive?
Please be aware that there are some minor delays in our distribution centre and courier networks at present, due to significant order volumes and social distancing requirements. Please allow an additional 1 - 4 days for your order to arrive during this time.
Your order is dispatched from Brisbane, Queensland during standard weekdays. The approximate delivery time to main metro areas of NSW, VIC and QLD is 4-6 working days. However please allow these approximate transit times for outer areas, SA 7-9 working days, TAS 7-9 working days, WA 10-14 working days & NT 12-14 working days.
Please note that these are estimated shipping times only once your order has been dispatched - actual shipping times may vary.
We will always endeavour to send them to you as soon as we possibly can, usually within 1-3 business days of confirmation. Please note that if you order during a sale or during a public holiday period, dispatch can sometimes be delayed by a short period due to high volumes.
Deliveries are made by our courier Monday through Friday only. Stated delivery times are industry averages as provided by our carriers. Delays may occur during holiday and peak periods or extreme weather conditions. Remote deliveries are subject to local transport schedules and may encounter some delays.
Current delivery procedures
Our transport networks have implemented procedures at present to help reduce unnecessary contact between delivery personnel and customers. If you are comfortable with your order being left at your property without a signature, please select one of our 'Authority To Leave' options during the Checkout. If you do need to sign for an order, our delivery providers have non-contact options available to minimise your risk.
Can you hold an order and dispatch at a later date?
Unfortunately we cannot hold orders in our warehouse for dispatch at a later date. We dispatch our orders within 1-3 business days of receiving them. If you know you will be away on holiday or are moving house etc, please advise us of an alternative delivery address so we can dispatch immediately.
Can I change my delivery address after ordering?
Unfortunately once your order is dispatched from our warehouse we are unable to amend or make changes to the delivery address. We can however assist with providing contact details of your courier so you are able to liaise with them directly with any changes. Please note - some couriers may charge extra fees for delivery address changes.
How much do I pay for delivery service?
Delivery fees are based on the product purchased and the delivery address postcode. We have provided a shipping estimate box on all our product pages. If your chosen product has colour choices, please select the colour you would like from the drop down menu (just click the colour - you do not need to add to cart) and then enter your postcode on the top right of the screen to get a shipping quote.
If you wish to purchase many different items you can also ask for a quote when you go to check out by putting in your postal code and a freight price will show.
Can I track my order?
All products are dispatched via track and trace courier. When your order is dispatched you will receive an email from us confirming that your order has been dispatched and advising your tracking number which will link to our courier’s web page so that you can keep an eye on progress.
What if I purchased a product on pre-order?
Our products are popular and they often fly out the door very fast.
When we know we have products arriving in the not-too-distant future, we like to let you know and give you the opportunity to pre-order that product so that you do not miss out when the product arrives. When product that has been pre-ordered arrives, we always aim to dispatch it to you on the same day. While we put estimated delivery dates for arrival of pre-ordered products on our website, these dates can change as delays can occur that are out of our hands. Sometimes products arrive earlier and occasionally they arrive later than our original estimated date. We apologise for any inconvenience that this may cause, but if you are ordering by pre-order please do not rely on it being there by a specific date – we prefer to under-promise and over-deliver so the greater risk is that items will arrive sooner than indicated on our website.
Do you ship outside Australia?
Sorry we currently only ship products sold at mocka.com.au to Australian addresses. If you wish to have your order sent to a New Zealand address, please purchase via our New Zealand website mocka.co.nz (and use the New Zealand address as both your billing and shipping address). Please note that our New Zealand website prices and products often differ from our Australian site.