Shipping & Delivery

Where can I receive my order?


We can send your items to any physical address within mainland Australia (including Tasmania). Unfortunately we are unable to ship to any islands (eg – Thursday Island, Rottnest Island, Lord Howe Island etc). All deliveries do not require a signature on delivery so please ensure you advise us of a delivery address where someone will be available to accept the package during working hours (we strongly recommend a business address). Goods addressed to a home address will be left at the premises if no one is home – so please ensure the delivery address is safe and secure should the goods be left. At the checkout, you can advise us of a secure location where your order can be left – eg ‘at back door’, ‘down side of house by shed’ etc. We cannot accept any responsibility for packages left at an address, which are then removed/lost/stolen.

Please note we are unable to deliver to a Post Office Box or Private Bag.

How long will my order take to arrive?


Your order is dispatched from the Sunshine Coast in Queensland.  The approximate delivery time to main metro areas is four working days.  However please allow these approximate transit times for outer areas, SA 7-9 working days, TAS 7-9 working days, WA 10-14 working days & NT 12-14 working days. 

If the items you have purchased are in stock we will always endeavour to send them to you as soon as we possibly can, which is usually the same day for an order received before 11am, or as soon as our warehouse reopens if you order during the weekend or overnight. Please note that if you order during a sale, dispatch can sometimes be delayed by a short period due to high volumes.

Deliveries are made by our courier Monday through Friday only.

Can you hold an order and dispatch at a later date?


Unfortunately we cannot hold orders in our warehouse for dispatch at a later date.  We dispatch our orders within 24 hours of receiving them.  If you know you will be away on holiday or are moving house etc, please advise us of an alternative delivery address so we can dispatch immediately.

How much do I pay for delivery service?


Delivery fees are based on the product purchased and the delivery address postcode. We have provided a shipping estimate box on all our product pages. If your chosen product has colour choices, please select the colour you would like from the drop down menu (just click the colour - you do not need to add to cart) and then enter your postcode on the top right of the screen to get a shipping quote.

If you wish to purchase many different items you can also ask for a quote when you go to check out by putting in your postal code and a freight price will show.

Can I track my order?


All products are dispatched via track and trace courier. When your order is dispatched you will receive an email from us confirming that your order has been dispatched and advising your tracking number which will link to our courier’s web page so that you can keep an eye on progress.

What if I purchased a product on backorder?


Our products are popular and they often fly out the door very fast.

When we know we have products arriving in the not-too-distant future, we like to let you know and give you the opportunity to pre-order/backorder that product so that you do not miss out when the product arrives. When product that has been pre-ordered arrives, we always aim to dispatch it to you on the same day. While we put estimated delivery dates for arrival of pre-ordered products on our website, these dates can change as delays can occur that are out of our hands. Sometimes products arrive earlier and occasionally they arrive later than our original estimated date. We apologise for any inconvenience that this may cause, but if you are ordering by backorder please do not rely on it being there by a specific date – we prefer to under-promise and over-deliver so the greater risk is that items will arrive sooner than indicated on our website.

Do you ship outside Australia?


Sorry we currently only ship products sold at mocka.com.au to Australian addresses. If you wish to have your order sent to a New Zealand address, please purchase via our New Zealand website mocka.co.nz (and use the New Zealand address as both your billing and shipping address). Please note that our New Zealand website prices and products often differ from our Australian site.